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When you submit an order on this website, your order shall be considered as an offer to Oftea Limited. We reserve the right to refuse your order at any time and for any reason, including but not limited to: (i) the availability of the products in your country of origin or (ii) if the products are incorrectly described or priced on the webpage.
In the event that your order is cancelled or refused, you shall receive an email confirmation stating same. Additionally, if your order is refused or cancelled following payment, Oftea Limited will reimburse you for the full amount paid.
We will ship based on the method you select from the available options. We currently deliver to addresses in Hong Kong and Macau. You are responsible for all applicable taxes as well as compliance with applicable customs and export regulations.
You will receive your order within 2-3 business days, excluding Sundays and other public holidays. During peak periods such as before Christmas and Chinese New Year, please allow extra time for your order to reach its destination. If your order requires same-day delivery, an additional fee will be charged. Our customer service team will contact you shortly after your order confirmation.
Ownership and risk of loss of the item(s) you order will pass to you once we have transferred the items to the third party shipping provider. However, if you have not received your order within 7 days, please contact us via email and we will try to assist you in tracking your order.
We may be able to ship to other countries in SE Asia or can put you in touch with a local Paper and Tea distributor in your country. If you are located outside of Hong Kong and Macau, please contact us at [email protected] for information on shipping to your country or for local contacts.
We are committed to reducing our environmental impact. All Paper and Tea packaging materials are biodegradable and we reuse our carton boxes as much as possible. If you wish to have your order packed in a new box (and with a special note card), just leave us a comment before checkout.
We do not accept cancellations or returns of order once confirmed check out unless (1) we send wrong items (2) Items are found not sealed being opened.
If any of above happened, you will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. If your order has already been dispatched please refer to our returns information. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion.
This website and any software are provided on an “as is” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement. Use of this website and its contents are at the user’s sole risk and P&T does not guarantee that use of the website will be uninterrupted or error free, that this website or its server will be free of viruses or other harmful components, or that defects will be corrected even if P&T is aware of them.
In no circumstance will P&T be liable for any damages, losses or expenses of any kind, including, without limitation, special, incidental or consequential damages, losses or expenses arising in relation with this site or use thereof or inability to use by any party, or in connection with any failure or performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or online system failure.
In the event of any discrepancy in the translation of this text, the English version shall prevail.
This Agreement and the contract between you and Oftea Limited under which you make your purchases shall be governed by and interpreted in accordance with the law of the Hong Kong Special Administrative Region (HKSAR). The HKSAR courts shall have jurisdiction to resolve any disputes between us.
last update: 06.07.2021